There are many ways to solve a problem in a world of extreme specialization and complexity. Though Dr. Atul Gawande is writing for the modern medical industry, his premise of using checklists to better manage complex information and problem-solving applies to all people who struggle to manage.
In fact, Dr. Gawande points out that people are so often bogged down in complexities that they fail to try the most obvious and common sense solutions. Preventable patient deaths are occurring because medical machinery is not properly serviced, teams are unable to move fast enough to perform a needed procedure, and simple mistakes are made, like failing to follow simple hand-washing routines to prevent infections. For more perspective on this the book The Messy Middle talks about how systems can be good and bad as well.
Dr. Gawande writes about the most serious medical situations, but makes it clear through examples that the same principles apply to businesses across industries. He describes numerous real-world examples of specialization in industries as diverse as construction, aviation, the military, retail, investment, and even rock bands taking their shows on the road. One of the main reasons checklists work, other than documenting critical steps to the best solutions, is that they can coordinate the activities of diverse teams and people. Coordinated effort is a very big part of the wonderful leadership book The Advantage by Patrick Lencioni.
The book provides in-depth descriptions of checklists used in real world complex situations. This is not simply about making a list. Checklists can empower people to act in complicated situations, like responding to a disaster. When Hurricane Katrina ravaged New Orleans, government officials were stymied by a need to get approval to act from higher ups. Empowering your team is something Tim Ferriss is very passionate about in his book 4-Hour Workweek.
The result was an Orwellian situation in which supply trucks stopped delivering much needed aid and rescue crews stopped rescuing. The Homeland Security official called it an “ultra-catastrophe” that “exceeded the foresight of planners.” Dr. Gawande described it as a “complex situation.” He then described Wal-Mart’s recognition of the complexity of the circumstances with the CEO giving all managers the power to react, which they did with great efficiency. The senior officials concentrated on developing goals, measuring the benchmarks reached, and maintaining strong communication with team members in the front lines. The role of checklists in conditions of true complexity is to ensure critical steps are not overlooked and to ensure people talk, coordinate, and accept responsibility while left to act as necessary. For more on how to structure these responsibilities read the book Traction.
Checklists are scalable and can be used for small events and global programs. They are adaptable and can be used for routine and non-routine purposes. Checklists are applicable in every industry. These are not meant to be ‘how-to’ guides and should offer pause points in which people stop at key points to confirm they have not missed critical steps. Checklists done right empower people to act and ensure people communicate with each other, providing another level of accountability. The books Essentialism and The ONE Thing talk about how poisonous checklists can be if done poorly. It is recommended to read one of those books after this one.
It is tempting to scoff at the idea of using checklists because we like to believe our jobs are so special and complicated that they cannot be reduced to a checklist. Yet, we use checklists all the time without thinking about it in terms of a list of items essential to consider.
For example, nurses use checklists for taking vital signs, and annually, millions of people go through a tax software checklist to ensure every deduction is taken and the law is followed. In neither situation does the checklist describe how to take a temperature or how to fill out a tax form. Success this way as well as the resistance that change brings is shared in great detail in the book about success: Outliers.
Medical care and tax calculations are just two examples of complex environments. Checklists work because the human memory is faulty and people are subject to distractions. They also decide without thought that some steps are not important in certain situations, so they skip them. Dr. Gawande uses his own experiences and his discussions with industry professionals to add the human experience to his descriptions and reasoning behind checklists. Jocko Willink would surely support the discipline and teamwork aspects Gawande shares as he discusses similar ideals in his book Extreme Ownership.
One of the main points the author wants readers to grasp is that even experts can gain from identifying patterns of mistakes and failures and putting a checklist in place to avoid them in the future. Checklists add discipline to people’s thought processes, and in an age of increasing information flows and complexity, discipline is sorely needed.