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The easy access to information is a two-edged sword. On the one hand, a huge amount of information is available through tech-based technologies used for training and delivering services. On the other hand, the complexity and sheer volume of knowledge available today exceeds the ability of most humans to consume. The result is people are merely coping rather than excelling as they increasingly specialize
, leading to more mistakes and failures and more difficulty in finding solutions to demanding and complex problems.
Specialization in the medical field, for example, is causing unintended consequences, says Dr. Gawande. Medical practitioners are boxing themselves in in their areas of expertise, which leads to overlooking some basic solutions to medical problems and is even resulting in preventable patient deaths.
Dr. Gawande presents the argument that simplifying is the answer to better knowledge management, and checklists offer the easiest method of simplification to concisely drill down to what is important
and to find solutions to complex problems. The principles and checklist strategy presented in this book offers practical advice for medical and non-medical persons who are seeking greater efficiency and some assurance that critical steps are not overlooked.